Privacy Policy

1. Controller

Heinrich Maier
Peptidwerk
Watzmannstr. 4
85757 Karlsfeld
Germany
Email: support@pepwerk.com

2. Hosting and Server Data

This website is operated by a German hosting provider. When accessing the website, technically necessary data such as IP address, time, page accessed, browser, and operating system are processed. This serves the secure and trouble-free operation of the website. Further information regarding the hosting provider and data processing agreements is available upon request.

3. Cookies and Consents

We use technically necessary cookies for functions such as the shopping cart, checkout, and security. For non-essential cookies and external services, we obtain your consent in advance. We use Cookiebot to manage consents. You can change your selection at any time via the cookie settings.

4. Orders and Customer Account

When an order is placed, we process, in particular, name, address, email address, order data, payment status, and shipping information. Processing is carried out for the execution of the contract, invoicing, delivery, and fulfillment of legal obligations.

In the case of a customer account, we store the provided account and order data until the account is deleted or until statutory retention obligations prevent this.

5. Payment and Shipping

For bank transfers, we process the information required for payment allocation. For shipping, we transmit the necessary delivery data to DHL or the respective shipping service provider utilized.

6. Contact

If you contact us via email, contact form, or WhatsApp, we process your information to handle the inquiry. WhatsApp is a service of the Meta Group. For confidential or sensitive content, we recommend using our email address.

7. Newsletter

We use Brevo for our newsletter. Subscription is via double opt-in. This involves processing, in particular, your email address as well as the time of registration and confirmation. You can unsubscribe from the newsletter at any time via the unsubscribe link.

8. Reviews

For product reviews, we process the provided name, email address, review text, star rating, and technical data for abuse prevention. The name, text, and rating may be displayed publicly. The email address is not published.

9. Google Services and reCAPTCHA

We use Google Tag Manager to manage website tags and Google reCAPTCHA for protection against spam and automated access. Non-essential Google services are only loaded after your consent.

10. Legal Bases and Storage Period

Processing occurs, depending on the operation, based on your consent, for the fulfillment of a contract, for the fulfillment of legal obligations, or on the basis of legitimate interests. Data is only stored for as long as required for the respective purpose or due to statutory retention obligations.

11. Your Rights

Within the scope of legal requirements, you have the right to access, rectification, erasure, restriction of processing, data portability, and objection. Any consent granted can be revoked at any time with effect for the future. You also have the right to lodge a complaint with a data protection supervisory authority.

To exercise your rights, an email to
support@pepwerk.com is sufficient.

Status: July 29, 2026